Website Returns Policy
Items purchased online can be returned direct to us within 30 days from the day you receive your item for a refund.
To qualify for this, the product must not have been worn, and be in brand new condition, as we cannot accept scratched or damaged products for refund or exchange. You must return all the original packaging, instructions, guarantee and any extras.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and us within 30 days of delivery without giving a reason unless the product is a custom order/ bespoke order.
The cancellation period will end after 30 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will end after 30 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order.
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel your contract with us, we will reimburse you all payments received from you, including the cost of delivery.
We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.
You are only liable for any diminished value of the Products resulting from the unfair/unreasonable wear and tear of the Product which is not necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.
You are responsible for returning the item back to us and the return postage charge unless faulty.
We will not accept responsibility for the item until it has been delivered to us.
Due to hygiene reasons we cannot accept returns of earrings this does not affect your statutory rights.
We cannot return items which have been specifically re-sized or adjusted for you.
Return by post
Please send returns to the following address, via a relevant insured delivery service:
CR Lowry The Jewellers
17 Market Square